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I’m locked out of my account, what happened?

Ay yai yai! It looks like you have tried the incorrect password too many times in the past 6 hours ?   

Our firewall has locked you out for your security to prevent any bad guys out there from brute-forcing their way in. If you happen to be one of those bad guys, you just got PWNED fool  ?!

If you are the rightful account holder worry not, you will be able to try again in 2 hours ?.

Here are some basic troubleshooting tips to follow when your lockout is over:

  • Type your password somewhere you can see it to make sure that your Caps and Num Lock settings are in the correct toggle for you. Sometimes it’s just a simple case of the wrong case or the number pad not being active.
  • If you are using a password manager (which is what we recommend that you do ?), make sure that it is filling in the correct information. Try copy-pasting from your password manager instead of letting it auto-fill.
    • We’ve noticed an occasional glitch in LastPass that fills in the incorrect information sometimes. If that happens to you, try this solution that we found on Reddit..

  • If after 5 attempts after your lockout is over you can’t log in, we recommend trying the Forgot Password option instead.*

It’s been over 2 hours and I’m still locked out, or you really, really need to get in now, because reasons.

Please send an email over to help@thetechtribe.com and our elite team of Support Ninjas will get on it.

*You will not be able to use the Forgot Password option if you are currently locked out.

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