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Why can’t I find the Payment Feature?

If you’ve found in the High-Level documentation that there’s a Payments Feature in High-Level but you can’t find the feature in Growably, then this article is for you.


At the moment, we’ve decided to not offer the Payments Feature in Growably.


There’s two primary reasons for this:

  1. Payment Features always come with a heavy support load (questions, issues, integration problems etc) and additional risk and since we’re currently giving Growably for free to all our members – we’re not currently willing to take on this additional support load & risk.
  2. More importantly, High-Level built it’s Payments feature for B2C businesses like Chiropractors & Gyms, not for MSPs. There are FAR better tools in the MSP space, specifically designed for MSPs to handle billing & invoicing . We recommend you use them instead and use Growably for all your Marketing & Sales Automation needs. As the saying goes “always find the best tool for the job”  


If you're looking for a tool to help with Quoting and Proposals, there's a list of MSP Industry specific specific tools that (currently) do things much better than High-Level here.


If you're looking for a tool to help with Invoicing and Payments there's a list of MSP specific Invoicing and Payment tools again that do things much better than High-Level here (Wise-Pay, ConnectBooster & Zomentum Payments are all talked about fairly regularly in the Industry as good options). 


Plus, there's also a list of Cloud Billing tools to help align invoicing properly with the cloud services an MSP sells here.


Trying to wrangle High-Level's features to handle all these processes at anywhere near the level that these MSP Industry specific tools do it would be nigh on impossible (and definitely not recommended). 


If after reading that you would still like to use the High-Level Payments Feature, then your only other option is to split your account away from us (Growably) and move to paying High-Level directly for your account so they can give you all the features.


There are more details on that process here and at the time of writing this article, it’s currently $97 USD per month that you’d need to pay High-Level directly.

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